Deskside Support

  • Location

    Ajax, Canada

  • Sector:

    IT Support & Tech, Other Areas

  • Job type:

    Temporary

  • Contact:

    John Jaikaran

  • Job ref:

    12729

  • Published:

    3 months ago

  • Duration:

    3.0

  • Expiry date:

    2019-04-09

  • Startdate:

    2019-05-02

Job Title: Deskside Support Technician

Location: Ajax Ontario

Duration: 3 weeks

Start Date: May 2nd 2019

Overview:

Provide Deskside Support to end users with laptop config, mobile support, email migration to 0365 for 200 users.

Responsibilities:

• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues

• Handle software installation/support/upgrades

• Provide 1st/2nd level Help Desk support

• Perform basic LAN and internet working related activities

• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

• Have 2- 3 years of deskside support experience

• Have 2 - 3 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities

• Have 2 - 3 years of break-fix experience

• Have strong internet working and troubleshooting skills

• Have A+ certification & at least one certification from either Cisco or Microsoft

• Exceptional customer service skills

• Good communication skills

• Ability to work independently or as part of a team

• Ability to complete tasks effectively with minimal supervision

• Must be available to work flexible work schedules

• Must have a minimum of a Diploma from a recognized IT program

• Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).