Deskside Support Technician (on site)

  • Location

    Bonnyville, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Frank Palmieri

  • Job ref:

    15065

  • Published:

    about 2 months ago

  • Duration:

    12.0

  • Expiry date:

    2021-05-13

  • Startdate:

    2021-05-03

Title: Deskside Support Technician (On Site)

Location: Bonnyville, AB T9N 1A4

Duration: 3 Months

Start Date: As soon as possible

End Date: August 6th, 2021

Schedule: Monday to Friday - 8:30 AM to 5:00 PM

Responsibilities:

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging.
  • Provide break-fix services.
  • Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software, and network related issues for end users & Executives (white glove)
  • Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
  • Perform LAN & internet working related activities.
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required.

Knowledge, Skills, and/or Abilities Required:

  • 3-5 years of hardware, software (Windows 7/10), or end user support experience
  • Have intermediate internetworking & troubleshooting skills.
  • Must have a minimum of a Diploma from a recognized IT program.
  • Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter & can manage multiple tasks concurrently.
  • Good customer service skills
  • Good verbal & written communication skills
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.