Deskside Support Technician L2

Location Montreal, Canada
JobType Temporary
Salary
Reference 15163

Job Title: Deskside Support Technician L2

Type: 3 months contract (possibility of extension)

Location: Montreal, H3H 1J9

Start Date: As soon as possible

Days/Hours: Monday to Friday/ 9:00 AM to 5:00 PM

Hours/Week: 40

Responsibilities:

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging
  • Provide break-fix services
  • Perform 1st or 2nd deskside support troubleshooting & remediating hardware, software, & network related issues for end users
  • Provide 1st or 2nd level help desk support troubleshooting & remediating hardware, software, & network related issues for end users
  • Perform LAN & internetworking related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required
  • Manage IT asset inventory as required

Knowledge, Skills, and/or Abilities Required:

  • 2-4 years of hardware, software (Windows 7/10), and end user support experience
  • Nice to have experience working on Active Directory, SCCM and Intune
  • Have junior-to-intermediate internetworking & troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter & can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal & written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Available to work flexible work schedules
  • Must be bilingual (English and French)