Job Title: Deskside Support Technician
Type: 3-month contract – with an opportunity of an extension
Location: Calgary, AB T2G 5M3
Starts: July 15th, 2019
Hours: 9-5 Monday to Friday
Responsibilities:
- Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers etc.
- Perform deskside support services installing and troubleshooting of hardware, software and network related issues
- Perform basic LAN and internetworking related activities
- Handle software installation/support/upgrades
- Provide 1st level Help Desk support
- Handle bench repairs (depot service) & remedial maintenance
- Respond/update/close calls from National Dispatch/Call Management Center
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
- Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have at 1 – 2 years of deskside support experience
- Have strong internetworking and troubleshooting skills
- Have A+ certification
- May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program