Deskside Support Technician

  • Location

    Calgary, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    John Jaikaran

  • Job ref:

    12907

  • Published:

    8 months ago

  • Duration:

    12.0

  • Expiry date:

    2019-07-21

  • Startdate:

    2019-07-15

Job Title: Deskside Support Technician
Type: 3-month contract – with an opportunity of an extension

Location: Calgary, AB T2G 5M3
Starts: July 15th, 2019

Hours: 9-5 Monday to Friday

 

Responsibilities:

  • Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers etc.
  • Perform deskside support services installing and troubleshooting of hardware, software and network related issues
  • Perform basic LAN and internetworking related activities
  • Handle software installation/support/upgrades
  • Provide 1st level Help Desk support
  • Handle bench repairs (depot service) & remedial maintenance
  • Respond/update/close calls from National Dispatch/Call Management Center
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

 

Knowledge, Skills, and/or Abilities Required:

  • Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have at 1 – 2 years of deskside support experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification
  • May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program

 

 

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