Job Title: Deskside Support Technician
Type: 3-month contract – with an opportunity of an extension

Location: Calgary, AB T2G 5M3
Starts: July 15th, 2019

Hours: 9-5 Monday to Friday

Responsibilities:

Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers etc.
Perform deskside support services installing and troubleshooting of hardware, software and network related issues
Perform basic LAN and internetworking related activities
Handle software installation/support/upgrades
Provide 1^st level Help Desk support
Handle bench repairs (depot service) & remedial maintenance
Respond/update/close calls from National Dispatch/Call Management Center
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
Have at 1 – 2 years of deskside support experience
Have strong internetworking and troubleshooting skills
Have A+ certification
May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and have the ability to manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Must have a minimum of a Diploma from a recognized IT program