Deskside Support Technician

  • Location

    High River, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Tavia Delisser

  • Job ref:

    15247

  • Published:

    about 2 months ago

  • Duration:

    100.0

  • Expiry date:

    2021-08-25

  • Startdate:

    2021-08-06

Job Title: Deskside Support Technician

Type: Contract - Over two years

Location: High River, Alberta

Starts: ASAP

Ends: December 30, 2023 (Opportunity over 2 years)

Days/Hours: Monday – Friday, 8:30am – 5:00pm

Pay Rate: $24.00/hr

Overview:
Provide deskside support to end users with their hardware, software, and networking technical issues

Responsibilities:

• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues

• Handle software installation/support/upgrades

• Provide 1st/2nd level help desk support

• Perform basic LAN and internetworking related activities

• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

• Have 3 – 5 years of deskside support experience

• Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities

• Have 3 – 5 years of break-fix experience

• Have strong internetworking and troubleshooting skills

• Have A+ certification & at least one certification from either Cisco or Microsoft nice to have

• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

• Must be a self-starter and have the ability to manage multiple tasks

• Can act in a Team Lead capacity

• Exceptional customer service skills

• Good communication skills

• Ability to work independently or as part of a team

• Ability to complete tasks effectively with minimal supervision

• Must be available to work flexible work schedules

• Must have a minimum of a Diploma from a recognized IT program

• High-level skill set

• Outstanding people skills

• Self-starter, needs to be able to work on his/her own

• Able to assist users with issues

• Proficient in Windows 7/10/ Office 2013