Job Title: Intermediate Deskside Support Technician

Location: Ottawa

Start Date: April 22nd 2019

Working hours: Monday to Friday 8AM to 5PM

Duration: 3 months

Summary:

Provide Deskside Support to end users with their hardware, software, and networking technical issues

Responsibilities:

Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers etc.
Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
Handle software installation/support/upgrades
Provide 1st/2nd level Help Desk support
Perform basic LAN and internetworking related activities
Communicate with end user to diagnose problem, establish E.T.A., and parts requirements
Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).

Knowledge, Skills, and/or Abilities Required:

Have 7 years or more of deskside support experience
Have 7 years or more of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
Have 5 years or more of break-fix experience
Have strong internetworking and troubleshooting skills
Have A+ certification & at least one certification from either Cisco or Microsoft
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and have the ability to manage multiple tasks
Can act in a Team Lead capacity
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Must have a minimum of a Diploma from a recognized IT program
High-level skill set
Outstanding people skills
Self-starter, needs to be able to work on his/her own
Proficient in Windows /Office