Deskside Support Technician

  • Location

    Ottawa, Canada

  • Sector:

    Other Areas

  • Job type:

    Temporary

  • Contact:

    Danay Brown

  • Job ref:

    12735

  • Published:

    6 months ago

  • Duration:

    12.0

  • Expiry date:

    2019-05-06

  • Startdate:

    2019-04-22

Job Title: Intermediate Deskside Support Technician

Location: Ottawa

Start Date: April 22nd 2019

Working hours: Monday to Friday 8AM to 5PM

Duration: 3 months

 

Summary:

Provide Deskside Support to end users with their hardware, software, and networking technical issues

 

Responsibilities:

  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers etc.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Handle software installation/support/upgrades
  • Provide 1st/2nd level Help Desk support
  • Perform basic LAN and internetworking related activities
  • Communicate with end user to diagnose problem, establish E.T.A., and parts requirements
  • Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).

 

Knowledge, Skills, and/or Abilities Required:

  • Have 7 years or more of deskside support experience
  • Have 7 years or more of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have 5 years or more of break-fix experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Can act in a Team Lead capacity
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program
  • High-level skill set
  • Outstanding people skills
  • Self-starter, needs to be able to work on his/her own
  • Proficient in Windows /Office