Deskside Support Technician

Job Title: Deskside Support Technician

Type: Contract – 1 year (renewable)

Location: High River, Alberta

Starts: As soon as possible

Schedule: Monday to Friday 8:30 AM – 5:00 PM (May be Over Time)

Overview:
Provide Deskside Support to end users with their hardware, software, and networking technical issues

Responsibilities:

• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues

• Handle software installation/support/upgrades

• Provide 1st/2nd level Help Desk support

• Perform basic LAN and internetworking related activities

• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

• Have 3 – 5 years of deskside support experience

• Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment related activities

• Have 3 – 5 years of break-fix experience

• Have strong internetworking and troubleshooting skills

• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

• Must be a self-starter and can manage multiple tasks

• Exceptional customer service skills

• Good communication skills

• Ability to work independently or as part of a team

• Ability to complete tasks effectively with minimal supervision

• Must have a minimum of a Diploma from a recognized IT program

• Self-starter, needs to be able to work on his/her own.