Job Title: Deskside Support Technician
Type: Contract – 1 year (renewable)
Location: High River, Alberta
Starts: As soon as possible
Schedule: Monday to Friday 8:30 AM – 5:00 PM (May be Over Time)
Overview:
Provide Deskside Support to end users with their hardware, software, and networking technical issues
Responsibilities:
• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
• Handle software installation/support/upgrades
• Provide 1st/2nd level Help Desk support
• Perform basic LAN and internetworking related activities
• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
• Have 3 – 5 years of deskside support experience
• Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment related activities
• Have 3 – 5 years of break-fix experience
• Have strong internetworking and troubleshooting skills
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
• Must be a self-starter and can manage multiple tasks
• Exceptional customer service skills
• Good communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must have a minimum of a Diploma from a recognized IT program
• Self-starter, needs to be able to work on his/her own.
Proficient in Windows 7/10/ Office 2013