Deskside Support Technician

  • Location

    Mississauga, Canada

  • Sector:

    IT Support & Tech

  • Job type:


  • Contact:

    Janette Istifan

  • Job ref:


  • Published:

    8 months ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title: Deskside Support Technician

Type: Contract - 12 months (renewable yearly)

Location: Mississauga ON L4W 4H1

Starts: December 14th, 2020

Schedule: Monday - Friday - 8:30 AM - 5:00 PM

Job Description:

Will perform desktop computer “Break/Fix” support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers. Can also provide Smart Hands support.

Must Have Skills:

  • 3+ years of deskside support experience
  • Communication skills must be excellent
  • Minimum of operating system knowledge includes Microsoft Windows.
  • Basic understanding of TCP/IP networking, hubs, and switches Knowledge of CAT 5 & CAT 3 cabling termination
  • Support of computer networks, as directed by a Level II or III Engineer/Technician
  • Lifting - Ability to lift weight as per regional guidelines from the floor to desktop height

Duties and Responsibilities:

  • Provides quality customer service and support for designated equipment.
  • Escalates problems to appropriate next level of support when necessary.
  • Monitors assigned service calls to ensure timely completion.
  • Time reporting, expense reporting, and other required reports are accurate and submitted on time.
  • Meets/exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction).
  • Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers.