Deskside Support Technician

  • Location

    Mississauga, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    14481

  • Published:

    2 months ago

  • Duration:

    48.0

  • Expiry date:

    2020-10-14

  • Startdate:

    2020-10-01

Job Title: Deskside Support Technician

Type: Contract - 12 months

Location: Explorer Drive, Mississauga ON L4W 4H1

Starts: October 1st, 2020

Ends: 12 months (renewable)

Schedule: Monday - Friday - 8:30 AM - 5:00 PM

Must Have Skills:

  • 3+ years of deskside support experience
  • Communication skills must be excellent
  • Minimum of operating system knowledge includes Microsoft Windows.
  • Basic understanding of TCP/IP networking, hubs and switches Knowledge of CAT 5 & CAT 3 cabling termination
  • Support of computer networks, as directed by a Level II or III Engineer/Technician
  • Lifting - Ability to lift weight as per regional guidelines from the floor to desktop height

Duties and Responsibilities:

  • Provides quality customer service and support for designated equipment.
  • Escalates problems to appropriate next level of support when necessary.
  • Monitors assigned service calls to ensure timely completion.
  • Time reporting, expense reporting, and other required reports are accurate and submitted on time.
  • Meets/exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction).
  • Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers.

Skills Matrix:

Will perform desktop computer “Break/Fix” support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers. Can provide low level Smart Hands support