Deskside Support Technician

  • Location

    Welland, Canada

  • Sector:

    IT Support & Tech

  • Job type:


  • Contact:

    John Jaikaran

  • Job ref:


  • Published:

    over 1 year ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title: Deskside Support Technician

Type: Contract- 4 Weeks (possibility of extension)

Location: Welland, Ontario, Canada

Starts: February 24th, 2020

Hours: 8:00am to 5:00pm Monday to Friday


Duties and Responsibilities:

  • Provides quality customer service and support for designated equipment.
  • Escalates problems to appropriate next level of support when necessary.
  • Monitors assigned service calls to ensure timely completion.
  • All time reporting, expense reporting, and other required reports are accurate and submitted on time. Meets/exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction)
  • Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers


Skills Matrix:

  • Will perform desktop computer “Break/Fix” support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers.
  • Can provide low level Smart Hands support.



  • Minimum of 2-3 years direct PC and Laptop Hardware Service experience.
  • In pursuit of or possession of Associate’s Degree in Electronics, formal PC hardware service courses, or similar military related training Comp TIA, A+ Certification (Hardware & Software)
  • Proficiency in desktop support of Clients’ individual PCs.
  • Minimum of operating system knowledge includes Microsoft Windows.
  • Basic understanding of TCP/IP networking, hubs and switches Knowledge of CAT 5 & CAT 3 cabling termination
  • Support of computer networks, as directed by a Level II or III Engineer/Technician
  • Lifting - Ability to lift weight as per regional guidelines from the floor to desktop height