Deskside Support Technician

  • Location

    Toronto, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    14018

  • Published:

    about 2 months ago

  • Duration:

    3.0

  • Expiry date:

    2020-02-11

  • Startdate:

    2020-02-10

Title: Deskside Support Technician

Type: 3-week Contract 

Location: Bloor Street East, Toronto

Start Date: February 10th, 2020 

End Date: February 28th, 2020

Schedule: Monday to Friday 8:00 AM to 5:00 PM

Overview:

Perform desktop computer “Break/Fix” support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers.  Smart Hands support.

Responsibilities:

  • Provide quality customer service and support for designated equipment.
  • Escalates problems to appropriate next level of support when necessary.
  • Monitor assigned service calls to ensure timely completion.
  • all time reporting, expense reporting, and other required reports are accurate and submitted on time.
  • Meets/exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction)
  • Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers

Qualifications:

  • Minimum of 2-3 years direct PC and Laptop Hardware Service experience.
  • In the pursuit of or possession of an associate degree in Electronics, formal PC hardware service courses, or similar related training Comp TIA, A+ Certification (Hardware & Software)
  • Proficiency in desktop support of Clients’ individual PCs.
  • Minimum of operating system, knowledge includes Microsoft Windows.
  • Basic understanding of TCP/IP networking, hubs and switches Knowledge of CAT 5 & CAT 3 cabling termination
  • Support of computer networks, as directed by a Level II or III Engineer/Technician
  • Lifting - Ability to lift weight as per regional guidelines from the floor to desktop height