Deskside Support Technician

Location Welland, Canada
JobType Temporary
Salary
Reference 13938

Title:        Deskside Support Technician

Type:        Contract- 3 years (possibility of extension)

Location:   Welland, Ontario, L3B 5N4

Start:         As soon as possible

Schedule:  Monday to Friday 6:00 am to 2:30 pm

Overview:

Perform desktop computer “Break/Fix” support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers. Smart Hands support.

Responsibilities:

  • Provide quality customer service and support for designated equipment.
  • Escalates problems to appropriate next level of support when necessary.
  • Monitor assigned service calls to ensure timely completion.
  • all time reporting, expense reporting, and other required reports are accurate and submitted on time.
  • Meets/exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction)
  • Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers

Qualifications:

  • Minimum of 2-3 years direct PC and Laptop Hardware Service experience.
  • In pursuit of or possession of associate degree in Electronics, formal PC hardware service courses, or similar related training Comp TIA, A+ Certification (Hardware & Software)
  • Proficiency in desktop support of Clients’ individual PCs.
  • Minimum of operating system knowledge of Microsoft Windows.
  • Basic understanding of TCP/IP networking, hubs and switches Knowledge of CAT 5 & CAT 3 cabling termination
  • Support of computer networks, as directed by a Level II or III Engineer/Technician