Job Title: L2 Deployment Technician
Duration: 1 week
Start: April 15th (or at the latest the 16th)
End: April 19th - potential to carry into the following week
Location: Los Angeles
Responsibilities:
· Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
· Perform deskside support services installing and troubleshooting of hardware, software and network related issues
· Perform basic LAN and internet working related activities
· Handle software installation/support/upgrades
· Provide 1st level Help Desk support
· Handle bench repairs (depot service) & remedial maintenance
· Respond/update/close calls from National Dispatch/Call Management Center
· Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
- Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have at 1 – 2 years of deskside support experience
- Have strong internet working and troubleshooting skills
- Have A+ certification
- May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
Must have a minimum of a Diploma from a recognized IT program