Deskside Support Technician

  • Location

    Los Angeles, United States

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Danay Brown

  • Job ref:

    12739

  • Published:

    3 months ago

  • Duration:

    1.0

  • Expiry date:

    2019-04-11

  • Startdate:

    2019-04-15

Job Title: L2 Deployment Technician

Duration: 1 week

Start: April 15th (or at the latest the 16th)

End: April 19th - potential to carry into the following week

Location: Los Angeles 

Responsibilities:

· Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

· Perform deskside support services installing and troubleshooting of hardware, software and network related issues

· Perform basic LAN and internet working related activities

· Handle software installation/support/upgrades

· Provide 1st level Help Desk support

· Handle bench repairs (depot service) & remedial maintenance

· Respond/update/close calls from National Dispatch/Call Management Center

· Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

  • Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have at 1 – 2 years of deskside support experience
  • Have strong internet working and troubleshooting skills
  • Have A+ certification
  • May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules

Must have a minimum of a Diploma from a recognized IT program