Deskside Support Technician

Location Welland, Canada
JobType Temporary
Salary
Reference 13873

Job Title: Deskside Support Technician
 

Type: Contract- 3 years (possibility of extension)

Location: Welland, Ontario 

Starts: December 30th, 2019

Ends: October 1, 2022

Duties and Responsibilities:

Provides quality customer service and support for designated equipment. Escalates problems to appropriate next level of support when necessary. Monitors assigned service calls to ensure timely completion.

Ensures all time reporting, expense reporting, and other required reports are accurate and submitted on time. Meets/exceeds various service levels as established by assignment (calls per day, ETA’s, on-time response, administrative call closure, customer satisfaction)

Responsible for ensuring on-going maintenance and development of positive customer relationships with all business partners and customers

Skills Matrix:

Will perform desktop computer “Break/Fix” support and Simple to Complex Installation, Add, or Change requirements of peripherals & Device Drivers. Can provide low level Smart Hands support.

Qualifications:

Minimum of 2-3 years direct PC and Laptop Hardware Service experience.

In pursuit of or possession of Associate’s Degree in Electronics, formal PC hardware service courses, or similar military related training Comp TIA, A+ Certification(Hardware & Software)

Proficiency in desktop support of Clients’ individual PCs.

Minimum of operating system knowledge includes: Microsoft Windows.

Basic understanding of TCP/IP networking, hubs and switches

Knowledge of CAT 5 & CAT 3 cabling termination

Support of computer networks, as directed by a Level II or III Engineer/Technician

Lifting - Ability to lift weight as per regional guidelines from the floor to desktop height