Deskside Support Technician MAC

  • Location

    Boston, United States

  • Sector:

    IT Support & Tech

  • Job type:


  • Contact:

    Archana Namasivayam

  • Job ref:


  • Published:

    over 1 year ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title: Desktop Support Technician

Duration: 6 months

Location: Boston, MA


  • Assist end users over the phone and at the deskside, with any IT issues.
  • Set up passwords
  • Day to day IT support for end users
  • Troubleshoot issues with workstations, printers, and phones
  • Help Migrate end users from one domain to another
  • Set up new user accounts.
  • Basic IT administrative duties
  • Perform basic LAN and inter networking related activities
  • Handle software installation/support/upgrades
  • Provide 1st level Help Desk support

Knowledge, Skills, and/or Abilities Required:

  • Have at 3+ years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
  • MAC experience required - all end users are Mac based
  • Have strong internetworking and troubleshooting skills
  • Experience with JAMF and GSuite Software
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision