Deskside Support Technician

  • Location

    Mississauga, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Collette Forrester

  • Job ref:

    13737

  • Published:

    8 months ago

  • Duration:

    4.0

  • Expiry date:

    2019-11-24

  • Startdate:

    2019-11-21

Job Title:   Deskside Support Technician
Type:          Contract - 1 month
Location:   Mississauga, L5N 2W8
Starts:        November 20th, 2019

Overview:

Our client is looking for an IT Support Technician who will be responsible for Kitting Imaged devices at their Office in Mississauga.

Activities include but limited to:

  • End-user Support
  • Network printer staging, set-up & installation
  • Client computing staging, set-up & installation – laptops, desktop, mobile devices, etc.
  • IMAC activities within the office environment
  • Changes to the hardware
  • Inventory and asset management of IT H/W devices
  • Data migration/data swap between devices or on the network
  • Hardware disposal
  • Some end-user S/W program support
  • Some LAN and internetworking related activities within the network closet or on the Rack “SmartHands” type support.
  • “Smart hands” means a technical resource having adequate technical skills and qualifications to perform the duties and functions as described to him/her via remote means – phone, email, other.

Responsibilities:

Must have strong communication skills, an upbeat personality, and the ability to work within a team of young professionals.

French is nice to have

Must be able to work flexible hours in some cases (nights/weekends but not often)

  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network-related issues
  • Handle software installation/support/upgrades
  • Provide 1st/2nd/re-level Help Desk support
  • Perform basic LAN and internetworking related activities
  • Communicate with customers to diagnose the problem, establish E.T.A., and parts requirements
  • Knowledge, Skills, and/or Abilities Required:
  • Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment-related activities
  • Have 3 – 5 years of break-fix experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and can manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently and as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program
  • High-level skillset
  • Outstanding people skills
  • Self-starter needs to be able to work on his/her own
  • Proficient in Windows 7 /O365
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