Deskside Support Technician

  • Location

    Vancouver, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Tavia Delisser

  • Job ref:

    13424

  • Published:

    21 days ago

  • Duration:

    2.0

  • Expiry date:

    2019-10-03

  • Startdate:

    2019-10-07

Job Title: Deskside Support Technician
Type: 2 Weeks
Location:
Vancouver, BC
Starts: ASAP

Ends: 2 weeks (10 business days) after the start date

Time: 8:00am to 5:00pm

Responsibilities:

  • Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Perform deskside support services installing and troubleshooting of hardware, software and network related issues
  • Perform basic LAN and internetworking related activities
  • Set up new phones (mobile and desk phones)
  • Set up new desktops/laptops (imaging and configuration)
  • Handle software installation/support/upgrades
  • Provide 1st level Help Desk support
  • Handle bench repairs (depot service) & remedial maintenance

Knowledge, Skills, and/or Abilities Required:

  • Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have at 1 – 2 years of deskside support experience with Windows 10
  • Have strong internetworking and troubleshooting skills
  • May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP) or A+ certification
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules