Job Title: Deskside Support Technician
Type: 2 Weeks
Location: Vancouver, BC
Starts: ASAP

Ends: 2 weeks (10 business days) after the start date

Time: 8:00am to 5:00pm

Responsibilities:

Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Perform deskside support services installing and troubleshooting of hardware, software and network related issues
Perform basic LAN and internetworking related activities
Set up new phones (mobile and desk phones)
Set up new desktops/laptops (imaging and configuration)
Handle software installation/support/upgrades
Provide 1^st level Help Desk support
Handle bench repairs (depot service) & remedial maintenance

Knowledge, Skills, and/or Abilities Required:

Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
Have at 1 – 2 years of deskside support experience with Windows 10
Have strong internetworking and troubleshooting skills
May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP) or A+ certification
Must be a self-starter and have the ability to manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules