Job Title: Deskside Support Technician
Type: 2 Weeks
Location: Vancouver, BC
Starts: ASAP
Ends: 2 weeks (10 business days) after the start date
Time: 8:00am to 5:00pm
Responsibilities:
- Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Perform deskside support services installing and troubleshooting of hardware, software and network related issues
- Perform basic LAN and internetworking related activities
- Set up new phones (mobile and desk phones)
- Set up new desktops/laptops (imaging and configuration)
- Handle software installation/support/upgrades
- Provide 1st level Help Desk support
- Handle bench repairs (depot service) & remedial maintenance
Knowledge, Skills, and/or Abilities Required:
- Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have at 1 – 2 years of deskside support experience with Windows 10
- Have strong internetworking and troubleshooting skills
- May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP) or A+ certification
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules