Job Title: Deskside Support Technician- 4 weeks Contract
Location:
Country |
# of weeks |
# of resources |
Start Date |
End Date |
Canada |
4 |
5 |
Sep 16, 2019 |
Oct 11, 2019 |
9am to 5pm local time - standard 8 hours / day
Duration: 4 weeks (with 1 hour for lunch)
Start Date: September 16th
End Date: October 11th
Overview:
Provide Deskside Support to end users with their hardware, software, and networking technical issues
Responsibilities:
Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
Assist with backlogs, PERC certified resource an asset (would prefer for 1 of the 2 resources to be PERC certified - an enhanced security clearance certificate ).
Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
Handle software installation/support/upgrades
Provide 1st/2nd level Help Desk support
Perform basic LAN and internetworking related activities
Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Expected Role:
Re-imaging of laptops in the Canada region on-site
Expected 5 location site visits
Installing standard configurations and OS images
Backup and restoring user data
Reinstalling additional applications previously installed
Re-imaging of laptops and sending them remotely through the “Express Ship” program
Total of about 100 devices will need to be reimaged
Duration: expected to be completed by September
Knowledge, Skills, and/or Abilities Required:
Have 3 – 5 years of deskside support experience
Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
Have 3 – 5 years of break-fix experience
Have strong internetworking and troubleshooting skills
Have A+ certification & at least one certification from either Cisco or Microsoft
May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and have the ability to manage multiple tasks
Can act in a Team Lead capacity
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must be available to work flexible work schedules
Must have a minimum of a Diploma from a recognized IT program
High-level skill set
Outstanding people skills
Self-starter, needs to be able to work on his/her own
Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
Proficient in Windows 7 /Office 2013