Deskside Support Technician

Job Title: Deskside Support Technician- 4 weeks Contract

Location: 

9am to 5pm local time - standard 8 hours / day

Duration: 4 weeks (with 1 hour for lunch)

Start Date: September 16th 

End Date: October 11th 

Overview:

Provide Deskside Support to end users with their hardware, software, and networking technical issues

Responsibilities:

Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

Assist with backlogs, PERC certified resource an asset (would prefer for 1 of the 2 resources to be PERC certified - an enhanced security clearance certificate ).

Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues

Handle software installation/support/upgrades

Provide 1st/2nd level Help Desk support

Perform basic LAN and internetworking related activities

Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Expected Role:

Re-imaging of laptops in the Canada region on-site

Expected 5 location site visits

Installing standard configurations and OS images

Backup and restoring user data

Reinstalling additional applications previously installed

Re-imaging of laptops and sending them remotely through the “Express Ship” program

Total of about 100 devices will need to be reimaged

Duration: expected to be completed by September

Knowledge, Skills, and/or Abilities Required:

Have 3 – 5 years of deskside support experience

Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities

Have 3 – 5 years of break-fix experience

Have strong internetworking and troubleshooting skills

Have A+ certification & at least one certification from either Cisco or Microsoft

May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

Must be a self-starter and have the ability to manage multiple tasks

Can act in a Team Lead capacity

Exceptional customer service skills

Good communication skills

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible work schedules

Must have a minimum of a Diploma from a recognized IT program

High-level skill set

Outstanding people skills

Self-starter, needs to be able to work on his/her own

Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).

Proficient in Windows 7 /Office 2013