Deskside Support Technician

  • Location

    Missisauga, Canada

  • Sector:

    IT Support & Tech, Other Areas

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    12663

  • Published:

    5 months ago

  • Duration:

    100.0

  • Expiry date:

    2019-05-21

  • Startdate:

    2019-04-15

Job Title:   Deskside Support Technician

Location:   Mississauga, ON

Start date:  ASAP

Duration:   12 - 36 Months Contract (Renewable every year)

 

Overview:

Assist with site move Support to end users with their hardware, software, and networking technical issues as level 2 technician.

 

Responsibilities: 

•        Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.

•        Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues

•        Handle software installation/support/upgrades

•        Provide 1st/2nd level Help Desk support

•        Perform basic LAN and internetworking related activities

•        Communicate with customers to diagnose the problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

•        Have 3 – 5 years of deskside support experience

•        Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment-related activities

•        Have 3 – 5 years of break-fix experience

•        Have strong internetworking and troubleshooting skills

•        Have A+ certification & at least one certification from either Cisco or Microsoft

•        May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)

•        Must be a self-starter and have the ability to manage multiple tasks

•        Can act in a Team Lead capacity

•        Exceptional customer service skills

•        Good communication skills

•        Ability to work independently or as part of a team

•        Ability to complete tasks effectively with minimal supervision

•        Must be available to work flexible work schedules

•        Must have a minimum of a Diploma from a recognized IT program

•        High-level skill set

•        Outstanding people skills

•        Self-starter needs to be able to work on his/her own

•        Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).

•        Proficient in Windows 7 /Office 2013