Deployment Technician

  • Location

    San Diego, United States

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    12833

  • Published:

    6 months ago

  • Duration:

    1.0

  • Expiry date:

    2019-05-13

  • Startdate:

    2019-05-13

Job Title: Deployment Technician
Type: 8 Day contract - Could go for a few additional days depending on how roll-out go

Location:  Broadway, San Diego CA

Starts: May 13th

Job Description

**Will be using Jump Cloud to push out applications/Software upgrades to end users on a scheduled basis. Windows based environment and will be trained by end client on how to complete the process. **

  • The candidate must have excellent interpersonal skills who can delight end users with their focus on superior service
  • Provide technical assistance and support for incoming queries and issues related to end user technologies. These queries come in either in person by email or over the phone.
  • This role requires sound knowledge and experience on end user technologies specifically with Office 365, ability to triage incidents thoroughly utilizing internal knowledge base as well as external resources.
  • 1 - 2 years service desk experience; specifically help desk troubleshooting experience and Windows 10 deployment experience
  • Demonstrated experience triaging incidents related to Windows 7 and Windows 10 as well as Laptop, Desktop, Tablets and Mobile Devices (Good, Android and Blackberry).
  • Demonstrated experience providing a high level of customer centric service desk support in the capital markets industry or equally fast paced business environment is preferred
  • Excellent written and verbal communication skill
  • Have experience with client services / service desk, which include answering phones and emailed tickets, 1st level support
  • Have at 1 – 3 years of field service experience doing hardware roll-outs, refreshes, and other deployment related
  • activities
  • Have at 1 – 3 years of desk side support experience
  • Have strong inter networking and troubleshooting skills
  • Must be a self-starter and have the ability to manage multiple tasks
  • Ability to work independently or as part of a team