Customer Service Engineer

  • Location

    Toronto, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Dhara Majmundar

  • Job ref:

    14343

  • Published:

    about 2 months ago

  • Duration:

    48.0

  • Expiry date:

    2020-08-25

  • Startdate:

    2020-09-03

Job Title: Customer Service Engineer
Type: Contract - 12 months with possibility of extension
Location: Toronto, ON M5K 1J5

Job Description

Our client is currently looking for a Customer Service Engineer. This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

•  Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
•  Provide support to client identified VIPs
•  Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
•  Perform Install/Move/Add or Change (IMAC) activities.
•  Perform all assigned desk-side support activities
•  Display outstanding technical and professional services skills at all times
•  Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
•  Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
•  Understands and follows all documented service operations policies and procedures.
•  Other duties or certifications may be assigned to meet business needs
•  Perform and document processes, procedures, and Knowledge Base articles
•  Perform Imaging, File Transfers, Configuration
•  Additional requirements may exist

Education and Experience

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Experience with a variety of hardware platforms including       Dell, Toshiba, HP, IBM, Lenovo.

Certifications and/or Qualifications

•Maintain all required OEM Certifications as directed by Management
•Knowledge of relevant software and hardware systems
•Understanding of ITIL methodologies
•A+ certification is desired
•May require additional customer-specific certifications or training as required

 

Skills

•Excellence in communication and customer-facing skills
•Strong oral, written and interpersonal skills
•Ability to follow instructions and processes with minimal instruction
•Ability to lift and or move various computer equipment up to 50 lbs.
•Ability to drive between customer locations