Customer Service Coordinator

  • Location

    Concord, Canada

  • Sector:

    IT Support & Tech

  • Job type:


  • Contact:

    Mansi Maheshwari

  • Job ref:


  • Published:

    9 months ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title: Service Desk Coordinator

Duration: 6 months contract (possibility of conversion into permanent)

Location: Concord, ON L4K 1M1

Start Date: Feb 25th, 2021

Shift timing: Monday to Friday, 9 AM to 5 PM

Job Details:

  • Tasks to include answering customer calls, logging tickets, dispatching technicians, ordering parts, and customer service
  •  Answering questions from Technicians and Customers
  • Resolve client and technician escalations.
  • Create, Monitor and book new calls
  • Monitor technician's schedules and provide updates
  • Complete reports as required
  • Other duties as required

Required Skills:

  • 0-2 years working experience in the field of IT preferably in a Service Desk environment
  • 1 -2 years’ experience in a customer service/technical support environment is a nice to have
  • Ability to communicate verbal and written information in a clear, friendly, detailed and informative manner
  • Experience with Windows operating systems (7 and 10)
  •  Familiarity with MS Office suite (Word, Excel, PowerPoint etc). as well as Office 365
  • Strong interpersonal, analytical and organizational skills 
  • Ability to work under pressure in a busy Service Desk environment
  • Committed to expanding technical knowledge and skills while growing within the role
  • Customer interaction and communication skills in a support environment are required.
  •  Ability to multi-task
  • Demonstrated excellence in communication, both written and verbal
  • Demonstrated problem assessment skills
  • Demonstrated commitment to customer service and teamwork
  • Experience installing and troubleshooting printers is a nice to have