Bilingual Sr Deskside Support Technician

  • Location

    Montreal, Canada

  • Sector:

    IT Support & Tech

  • Contact:

    Archana Namasivayam

  • Job ref:

    14999

  • Published:

    4 months ago

  • Duration:

    12.0

  • Expiry date:

    2021-06-16

  • Startdate:

    2021-04-12

Job Title: Bilingual Deskside Support Technician (Contract to Perm)
Duration: 3 months contract with possibilities to convert to a permanent position
Location:
Montreal, QC

Overview:

Our client, is looking for a Bilingual Deskside Support Technician who oversees the daily operations for a specified region including software, hardware, tape backups, phone administration, and the local area network. Provides level II & III end-user support for software and hardware issues.


Responsibilities:

  • Provides Level 2 & 3 Technical Support for all User requests
  • Provides support during and outside of business hours (on-call)
  • Provides support for corporate cell phones and VOIP systems / phones
  • Provides Technical assistance and training to Users
  • Performs the installation, updating and maintenance of software, workstations or other devices
  • Installs and configures operating systems and hardware
  • Updates the inventory of systems and assets of the company
  • Troubleshoots basic networking functions (DHCP, DNS, TCP / IP)
  • Performs system monitoring
  • Troubleshoots hardware issues with regards to desktop and laptop computers and ensures 
  • that the issues have been repaired either in-house or under warranty
  • Troubleshoots, resolves, and fixes network connectivity issues related to workstations
  • Resolves network/telecommunications related issues with remote Users
  • Performs basic troubleshooting and service of office and network printers.
  • Performs moves of computer systems and peripherals


Requirements and Skills:

  • Associate degree or equivalent from two-year college or technical school
  • 4 to 5 years of professional or academic experience in IT support
  • A+ PC Technician; Both Network + and hardware certification is a plus
  • Bilingual (French/English with excellent written and verbal communication skills.
  • Able to work in fast paced regulated environment
  • Required to work on site supporting end user
  • Comply to the company’s COVID policies
  • Very good knowledge of the Windows environment
  • Good understanding of the components of LAN and WAN networking
  • Resourceful, with good troubleshooting and resolution skills
  • Excellent customer service skills & Good communicator

Technical Environment:

  • Mobile, Apple iOS/Android
  • MDM, AirWatch/Hub
  • Cisco VOIP
  • O365
  • Ticket system, ServiceNow
  • Hardware, HP/Dell
  • OS, Windows/MAC
  • Printers, Xerox
  • Active Directory, Bomgar, Zoom, Symantec Management/Altiris
  • VPN