Bilingual Post Deployment Support Technician

  • Location

    Gatineau, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    13059

  • Published:

    3 months ago

  • Duration:

    8.0

  • Expiry date:

    2019-08-18

  • Startdate:

    2019-08-05

Position:         Bilingual Post Deployment Support Technician

Type:              10-week contract

Start Date:     August 5th

End Date:      October 11th

Location:       Gatineau, QC J8X 2A1

 

Responsibilities:

  • Provide post deployment support for a Windows deployment, scheduling with the release team,
  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes)
  • hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Provide 2nd level Help Desk support
  • Perform basic LAN and internetworking related activities
  • Handle bench repairs (depot service) & remedial maintenance
  • Respond/update/close calls from National Dispatch/Call Management Center
  • Communicate with customers to diagnose problem, establish E.T.A., and parts

 

Knowledge, Skills, and/or Abilities Required:

  • Must have SCCM on client side
  • Powershell, nice to have
  • Experience in Windows Deployments
  • Have 3 – 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment related activities
  • Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of break-fix experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and can manage multiple tasks
  • Can act in a Team Lead capacity
  • Exceptional customer service skills
  • Good communication skills are key
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Ability to problem solve, work under pressure and tight timelines.
  • Must have a minimum of a Diploma from a recognized IT program