Bilingual Deployment Technician

  • Location

    Saint Laurent, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Lorena Perry

  • Job ref:

    14789

  • Published:

    4 months ago

  • Duration:

    2.0

  • Expiry date:

    2021-02-24

  • Startdate:

    2021-01-25

Title: Bilingual Deployment Technician

Type: Contract

Duration: 4-5 weeks

Start Date: January 25th 2021

Schedule: Monday - Friday 8:00 AM to 5:00 PM

 

Overview:

Our client is looking for 2 Bilingual Technical Support resources to support software deployment. This is a 1-month contract that could be extended for one or two weeks.

Scope:

  • Smart hands to follow instructions to remotely deploy software to the customer's end users.
  • The resource needs to be proactive in assisting the client in deploying Two-Factor Authentication to 1000 Users.

Responsibilities:

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat-panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging
  • Provide break-fix services
  • Perform 1st or 2nd deskside support services troubleshooting & remediating hardware, software, and network-related issues for end-users
  • Provide 1st or 2nd level help desk support to end-users
  • Perform LAN and internetworking related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required
  • Manage IT asset inventory as required

Knowledge, Skills, and/or Abilities Required:

  • 1-2 years of hardware, software (Windows 7/10), and end-user support experience
  • Have junior-to-intermediate internetworking and troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter and can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal and written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Available to work flexible work schedules

Must Haves

Must be bilingual (English/French)