Title: Bilingual Deployment Technician
Type: Contract
Duration: 4-5 weeks
Start Date: January 25th 2021
Schedule: Monday - Friday 8:00 AM to 5:00 PM
Overview:
Our client is looking for 2 Bilingual Technical Support resources to support software deployment. This is a 1-month contract that could be extended for one or two weeks.
Scope:
- Smart hands to follow instructions to remotely deploy software to the customer's end users.
- The resource needs to be proactive in assisting the client in deploying Two-Factor Authentication to 1000 Users.
Responsibilities:
- Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat-panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
- Perform desktop and COTS software installation/upgrades including staging & imaging
- Provide break-fix services
- Perform 1st or 2nd deskside support services troubleshooting & remediating hardware, software, and network-related issues for end-users
- Provide 1st or 2nd level help desk support to end-users
- Perform LAN and internetworking related activities
- Handle bench repairs & remedial maintenance
- Deal with 3rd party IT vendors as required
- Manage IT asset inventory as required
Knowledge, Skills, and/or Abilities Required:
- 1-2 years of hardware, software (Windows 7/10), and end-user support experience
- Have junior-to-intermediate internetworking and troubleshooting skills
- Must have a minimum of a Diploma from a recognized IT program
- Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
- Must be a self-starter and can manage multiple tasks concurrently
- Good customer service skills
- Good verbal and written communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Available to work flexible work schedules
Must Haves
Must be bilingual (English/French)