Bilingual Help Desk Technician

  • Location

    Burlington, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Mithra Raveendran

  • Job ref:

    13890

  • Published:

    about 2 months ago

  • Duration:

    4.0

  • Expiry date:

    2020-02-02

  • Startdate:

    2020-02-24

Job Title: Bilingual Help Desk Technician

Type: Contract - 4 to 6 Weeks

Location: Burlington, ON 

Start Date: ASAP

Key Accountabilities

  • As a member of the IT Client Services Team, you will be required to assist our French and English speaking employees with all end-user based technology and applications.
  • Responsible for imaging, configuring, and deploying computers and accessories
  • Troubleshoot and support computer desktops, laptops, printers, and mobile devices via a ticketing system and issue resolution process.
  • Support user base by addressing general technical issues in a Windows-based environment.
  • Assist the IT Client Services department with the planning, coordination, configuration, and implementation of business applications, IT equipment, and the implementation of new technologies.
  • Support the IT Help Desk by following up on progress and problem resolution.
  • Participate in hardware and software reviews and recommendations.
  • Identify and provide input on unique and recurring internal customer problems.

Experience, Qualifications & Education

  •  Must be fluent in French and English, written and verbal.
  • Post-secondary Information Technology Diploma.
  • Previous IT service and support experience will be given preference.
  • Excellent customer service skills, a positive attitude, and driven to exceed expectations.
  • Proficiency with Microsoft Windows 10 and Windows 7 operating systems and ingrained diagnostic tools.
  • Proficiency with Microsoft Office products.
  • Proficiency with iPhone and iPad devices and apps.
  • Strong interpersonal and written communication skills.
  • Strong attention to detail and excellent organizational skills.