Bilingual Help Desk Technician

Location Laval, Canada
JobType Temporary
Salary
Reference 13377
  • Job Title:    Bilingual Level 2 Deskside Support Technician
  • Duration:    3 – months (chance for extension)
  • Location:    Laval, QC H7P 6C8
  • Start Date: ASAP

Job Description

Our client is a leading B to B electrical product and services provider, looking for a Level 2 Bilingual Deskside Support Technician in Laval, QC.

Responsibilities

  • Image PC's following the established procedural document.
  • Install programs and applications as per the process.
  • Must be punctual and could work autonomously

Formal Education & Certification

  • College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
  • Certification in A+, MCSE or equivalent would be an asset.

Knowledge & Experience

  • Knowledge of Windows Operating Systems (Windows 10) & PC Applications including MS Office Suite.
  • Experience working with Office 365 a priority.
  • Knowledge of Computer Hardware Systems and Peripherals.
  • Working knowledge of the Internet & Internet technological/industry trends.
  • Hands-on hardware troubleshooting experience.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Must Be Bilingual

Personal Attributes

  • Effective interpersonal skills and relationship-building skills.
  • Ability to present ideas in user-friendly language.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Punctual and able to work autonomously
  • Can follow a detailed procedure to setup programs on computers