Bilingual Field Service Technician - Montreal

  • Location

    Montreal, Canada

  • Sector:

    IT Support & Tech

  • Contact:

    Janette Istifan

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title: Bilingual IT Field Service Technician

Start Date: Asap

Location: Montreal

Duration: 6 month contract to start

Days/Hours: Monday - Friday 8 AM - 5 PM

Hours/Week: 37.5


  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network-related issues.
  • Perform basic LAN and internetworking related activities.
  • Respond/update/close calls from National Dispatch/Call Management Center.
  • Perform warranty service calls both commercial and residential clients.
  • Perform other types of service calls from our Dispatch/Call Center as required
  • Lead projects and train resources with the assistance of the Project Management Office. Work closely with the Operations team to maximize utility and complete calls or projects as required.
  • Certify/upgrade skillset as required when new customers or technology is introduced.

Knowledge, Skills, and/or Abilities Required:

  • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment-related activities.
  • Must have Lenovo experience
  • Have 3 – 5 years of deskside support experience.
  • Have 3 – 5 years of break-fix experience.
  • Have 2 - 5 years of server experience
  • Have 2 - 5 years of printer experience
  • Have strong internetworking and troubleshooting skills.
  • Must have A+ certification
  • May have other vendor certifications from OEMs (Dell, Toshiba, HP).
  • Must be a self-starter and have the ability to manage multiple tasks.
  • Must have a valid driver’s license and access to a reliable vehicle at all times.
  • Must have a smartphone.
  • Must be able to pass a criminal background check
  • Strong PC repair experience.
  • Must have your own IT tool kit and laptop.
  • Must have exceptional customer service skills.
  • Must be bilingual (English/French)
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Must be available to work flexible work schedules.
  • Must have a minimum of an IT diploma from a recognized school.