Bilingual Desktop Support Technician

Location Granby, Canada
JobType Temporary
Reference 15353

Job Title: Bilingual Desktop Support Technician L2

Type: Contract

Location: 500 rue Principale, Granby, QC

Duration: 2 months (possibility of extension to 1  month / Conversion into permanent)

Start Date: ASAP

Days Hours:  Mon-Fri  8am to 4:30pm (on occasions for Emergencies as required)

Hours: 37.5/Week

Provide on site support each day for end user functionality which includes: Deskside, printer, server admin, AD admin etc...
Equipment type: 
HP / Dell / Lenovo computers, Xerox / HP printers / iPad / LAN switches / Cisco wireless /

Services Description & Responsibilities

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, monitors, printers, peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades, including staging & imaging
  • Provide break-fix services
  • Perform 1st or 2nd deskside support troubleshooting & remediating hardware, software, & network related issues for end users
  • Provide 1st or 2nd level help desk support troubleshooting & remediating hardware, software, & network related issues for end users
  • Perform LAN & internetworking related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required
  • Manage IT asset inventory as required

Knowledge, Skills, and/or Abilities Required:

  • 2-3 years of hardware, software (Windows 7/10), and end user support experience
  • Have junior-to-intermediate internetworking & troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter & can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal & written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Available to work flexible work schedules
  • Must be bilingual (French and English)