Bilingual Desktop Support Technician – Team Lead

Location Mirabel, Canada
JobType Temporary
Reference 15178

Job Title: Bilingual Desktop Technicians – Team Lead

Type: Contract

Location: Mirabel (airport), QC J7N 1E8

Duration: 5 years

Schedule:  Monday - Friday and some weekend after hours

Hours: 40/Week


  • Overview Oversee team of 4-5 techs performing the following:
  • be hands on in the project as required.
  • meet time schedules, milestones as provided.
  • install and remove desktop/laptop equipment for end users.
  • reconfigure and support existing new users.
  • move units from one user and re-install at new user.
  • deskside support as required for Win 7 & 10 as required.


  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging.
  • Provide break-fix services.
  • Perform 1st or 2nd deskside support troubleshooting & remediating hardware, software, & network related issues for end users
  • Provide 1st or 2nd level help desk support troubleshooting & remediating hardware, software, & network related issues for end users
  • Perform LAN & internetworking related activities.

Knowledge, Skills, and/or Abilities Required:

  • 4-5 years of hardware, software (Windows 7/10), and end user support experience
  • Have junior-to-intermediate internetworking & troubleshooting skills.
  • Must have a minimum of a Diploma from a recognized IT program.
  • Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter & can manage multiple tasks concurrently.
  • Good customer service skills
  • Good verbal & written communication skills
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Available to work flexible work schedules.