Bilingual Deskside Support / System Administrator

Location Montreal, Canada
JobType Temporary
Salary
Reference 12734
   
 

Job Title:                 Bilingual Deskside Support / Systems Administrator

Duration:                      4 months Contract  

Start:                             Early-May 2019

Location:                     Montreal

Schedule:                     8:00AM to 4:30PM

Overview:       

Our client is looking for a Bilingual Deskside Support Technician for 4 months contract in Montreal.

Responsibilities:

  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
  • Perform basic LAN and internetworking related activities
  • Handle software installation/support/upgrades
  • Provide 2nd level Help Desk support
  • Handle bench repairs (depot service) & remedial maintenance
  • Respond/update/close calls from National Dispatch/Call Management Center
  • Perform entry level systems administration tasks as upkeep, configuration, and reliable operation of computer systems; especially multi-user computers, such as servers.
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

  • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have 3 – 5 years of deskside support experience
  • Have 3 – 5 years of break-fix experience
  • Have at least 1 year of systems adminitration tasks
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification & at least one certification from either Cisco or Microsoft
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Can act in a Team Lead capacity
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program