Bilingual Deskside Support Technician

  • Location

    Montreal, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Junior Cassar

  • Job ref:

    15388

  • Published:

    about 1 month ago

  • Duration:

    8.0

  • Expiry date:

    2021-12-19

  • Startdate:

    2021-12-20

       Job Title: Bilingual Deskside Support

       Type: Contract to Permanent

       Location:  7470 rue St-Jacques Ouest, Montreal, QC, H4B 1W4

       Duration (if contract): 1-to-2-month contract to permanent hire

       Start Date: ASAP

       End Date: January 3rd, 2022, or hired on permanently

       Days/Hours: Monday to Friday/ 8:30 AM to 5:00 PM

       Hours/Week: 40

       Pay Rate: $28.00/hour

 

 

     Responsibilities:

    • Diagnose hardware device faults, identify parts required, order parts, and resolve issue, update the case with issue and service info and close service incidents per HP requirements.
    • Can handle break fix calls and ability to also do imaging and staging of equipment
    • Handle the changing user campus of switching and upgrading users as they evolve
    • Backroom / administrative tasks related to the primary function of PC support with responsibility for conducting shipping and receiving activities, managing small amounts of spare PCs and PC accessories inventory, creating reports as taught to by HP, ordering spares/parts/accessories.
    • Other end user computing PC support tasks

 

     Qualifications:

    • 4 years’ experience with Notebook/Laptop/Tablet/Desktop/Mini Desktop PC parts replacement, full disassembly, reassembly, verification, and re-configuration.
    • Basic PC Notebook/Laptop/Tablet/Desktop tool set is required.
    • CompTIA A+ certification or similar, or 2- year degree/technical diploma in PC repair, or PC Notebook/Laptop/Tablet/Desktop repair certification with HP, Dell, Apple, Lenovo, or other manufacturer.
    • Attention to detail and can complete admin tasks and reporting on a timely basis
    • Ability to work successfully with minimal supervision. I.e., time management, schedule management, and customer relations.
    • Good professional-level communication skills, corporate experience needed.
    • Ability to be professional, polite, and courteous to all users
    • Understands and can demonstrate good customer service
    • Attention to detail and can complete admin tasks and reporting on a timely basis
    • Ability to work successfully with minimal supervision. I.e., time management, schedule management, and customer relations.