Bilingual Deskside Support Technician

  • Location

    mirabel, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Frank Palmieri

  • Job ref:

    14610

  • Published:

    28 days ago

  • Duration:

    28.0

  • Expiry date:

    2020-11-19

  • Startdate:

    2020-11-04

Job Title:   Bilingual Deskside Support Technician - On-site 
Openings: 3 Bilingual Deskside Support Technicians
Type: Contract - 7 months
Location: Mirabel, QC
Schedule: Monday to Friday 8:30 - 5:00
Starts: ASAP (Monday, November 2nd)
Ends: June 30, 2021

Tasks:
Provide on-site help desk to Airbus employees on their network access, devices, and desktops

  • Trouble-shooting experience required for both hardware and desktop applications such as Win 7/Win 10
  • Assist in resolving end-user issues with login, errors, and connectivity
  • Experience with the process of moving users from an old desktop to a new desktop (back-up & migration of data)
  • Supporting Microsoft applications – O-365
  • Some experience on CITRIX
  • Microsoft Office 365 experience and knowledge
  • Previous experience in similar roles helping users
  • Able to read and write and communicate clearly in French and or English as required
  • Minimum 3 years previous experience required
  • Get user sign off when issues are resolved
  • Need to keep accurate and detailed notes of services and assistance provided on tickets
  • Enter resolution into Help Desk Portal

Skills:

  • Communications, speak, write, and understand in either French or English
  • Professional, previous experience in dealing one-on-one with end-users at various levels, including executives
  • Good people skills, clear verbal communication skills, polite and courteous
  • Experience in being able to diagnose hardware desktop problems, open a desktop, switch outboards or hardware
  • Experience in being able to troubleshoot software issues with Microsoft Win 10, O-365, or Citrix
  • Minimum 3 years proven abilities in similar roles for Desktop support in other enterprise environments.
  • Good IP understanding of networks